Discussion: View Thread

Hello, all,

As you've likely noticed, many members recently experienced their discussion group settings switching from "Daily Digest" (which emails you a roundup of conversations once a day) to "Real-Time" (which sends you an individual email with each new contribution to a discussion group).

I apologize for the inconvenience and frustration this has caused! I've been working with technical support today to track down why this happened and how we can switch it back for all of you who were affected. Right now, I'm correcting members' subscriptions individually, as you contact me.

If you would like to help me collect information on the issue or would like to correct your subscription settings manually, please click on the link below to watch a short video showing you how to navigate to your discussion group subscription settings (the steps in the video are typed out below the link):

2016-05-10_1640 - LaraASA's library

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2016-05-10_1640 - LaraASA's library   View this on Screencast >

 

Steps:

1. Visit community.amstat.org.

2. Click on the "Sign In" button at the top right. (If you see a photo or grayed-out silhouette at the top right instead of the "Sign In" button, skip to Step 4.)

3. Log in using the username and password you use to log in to amstat.org. You will be redirected back to community.amstat.org.

4. Click on the gray down arrow next to your photo (or grayed-out silhouette, if you have not uploaded your photo--if you'd like to upload a photo, just ask and I can show you how!) in the top right.

5. Click on the gray "Profile" button.

6. Click on the "My Account" tab on your profile.

7. Click on "Community Notifications" from the drop-down menu that appears.

8. Scroll down to see your discussion group subscription settings. If they are set to Real-Time where you would prefer Daily Digest, click on Daily Digest.

9. If you are unable to make changes to your discussion group subscription settings, or if you make changes and they revert when you log out and log back in or leave the page, let me know right away. Email me at lara@amstat.org.

- Lara

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Lara Harmon
Marketing and Online Community Coordinator
American Statistical Association
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Thank you Lara for your detailed explanation

and personal attention to this thread!

we appreciate it,

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Mary Crissey
Operations Researcher
Analytic Focus, LLC

It's no trouble at all, Mary. Thank you for the good words!

Based on feedback from technical support and from all of you who've reached out to me to share information on the issue, it looks like the issue is largely resolved. Technical support was able to load a backup version of everyone's subscription settings from a few days ago, and your settings should now match those.

Just contact me at lara@amstat.org if you're still experiencing problems. I'm working with a few members still.

Thank you all, again, for your patience and for all of the valuable feedback you've provided! It helped technical support a great deal.

- Lara

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Lara Harmon
Marketing and Online Community Coordinator
American Statistical Association

Original Message:
Sent: 05-11-2016 11:35
From: Mary Crissey
Subject: Getting too many emails? Please read this!

Thank you Lara for your detailed explanation

and personal attention to this thread!

we appreciate it,

------------------------------
Mary Crissey
Operations Researcher
Analytic Focus, LLC